Flock Privacy Policy

Last Updated: Sept 25, 2024

1. Introduction

Welcome to Flock ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our referral marketing software and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide Directly

We may collect information that you provide directly to us when you use our Service, such as when you create an account, contact support, or otherwise communicate with us. This includes:

• Account Information: Name, email address, company name, company size, professional role.
• Billing Information: Payment details required for processing transactions.
• Communication Data: Information you provide when you contact our support team or communicate with us.

Information Regarding Referrers and Referees

We do not directly collect personal information about referrers or referees beyond the necessary referral codes generated and managed through our Service. Our clients (the businesses using Flock) are responsible for collecting and managing any additional personal information about participants in their specific referral programs, in accordance with their own privacy policies and applicable laws.

2.2 Information We Collect Automatically

When you access or use our Service, we may automatically collect certain information about your device and usage patterns:

• Usage Data: Information about how you interact with our Service, such as features used, pages visited, and time spent on the platform.
• Device and Browser Information: Type of device, operating system, browser type, and settings.
• Log Data: IP address, access times, and referring website addresses.
• Cookies and Similar Tracking Technologies: We use cookies and similar technologies to collect information about your interaction with our Service, enhance user experience, and analyze trends. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, maintain, and improve our Service.
• Personalization: To personalize your experience and tailor content and features.
• Transactions: To process payments and send transaction confirmations and invoices.
• Communication: To respond to your comments, questions, and requests, and provide customer service and support.
• Marketing and Updates: To send you technical notices, updates, security alerts, and administrative messages, as well as promotional communications (you can opt-out of marketing emails).
• Analytics: To monitor and analyze trends, usage, and activities in connection with our Service.
• Security: To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities, and protect the rights and property of Flock and others.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processors, hosting providers, analytics providers). These providers are obligated to protect your information.
• Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information for other purposes with your explicit consent or at your direction.

5. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Rights and Choices

Depending on your geographical location and applicable data protection laws, you may have certain rights regarding your personal information:

• Right to Access: You may have the right to request access to the personal information we hold about you.
• Right to Rectification: You may have the right to request correction of inaccurate or incomplete information.
• Right to Erasure (Deletion): You may have the right to request the deletion of your personal information under certain conditions.
• Right to Restrict Processing: You may have the right to request the restriction of processing your personal information under certain conditions.
• Right to Object to Processing: You may have the right to object to our processing of your personal information under certain conditions.
• Right to Data Portability: You may have the right to request the transfer of the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us by emailing support@withflock.com. We will respond to your request in accordance with applicable law.

7. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or a higher age threshold where applicable under local law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at support@withflock.com, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and may provide additional notice (such as by adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@withflock.com